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How to order ?
To place an order you must select the interested articles in your shopping cart. You will then need to create a customer account to finalize your order. Fill in your personal information, delivery and billing address, finally, finish your order by choosing the delivery method.
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My customer account on the ancient gift shop store online has disappeared, what should I do?
You will need to recreate a new customer account, it only takes a few minutes. It is not useful to create a customer account for each online store, your customer account is unique and will give you access to all Culturespaces online stores. You will be able to shop items from all the online stores.
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Can I buy in several stores without losing my basket?
Yes, you can fill your basket in several stores, without losing its content.
You can navigate between stores using the "Our Stores" tab at the top and bottom of each web page and select the products you like. Your order may then include items from different locations.
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How can I contact the online store customer service?
You can contact us directly by clicking on "Contact us", in the Home page, you will then have to fill out a form.
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Are the products the same on your e-commerce site and in your stores?
No, the ranges of items offered in the store are wider and also depend on the temporary exhibitions at the time. Online store sites offer you a more refined choice and web exclusives.
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Can I ask for a special serial number for the 0€ souvenir notebank?
The 0€ souvenir notebank is sold randomly on the Culturespaces online stores. It is therefore impossible to request a special draw.
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Where can I find the posters and passe-partouts?
Exhibition posters and passe-partouts are exclusively sold in museum shops and tourist sites.
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Can I buy an entrance ticket for the museum or an exhibition in the Online Store?
No, the online store and online ticketing are two different things.
Online ticketing for admission to Culturespaces museums and historic sites is done directly on the websites. Go to the "Book online" tab, on the website of your choice:
> Atelier des Lumières : https://www.atelier-lumieres.com/
> Bassins des Lumières : https://www.bassins-lumieres.com/
> Carrières des Lumières : https://www.carrieres-lumieres.com/
> Château des Baux-de-Provence : https://www.chateau-baux-provence.com/
> Hôtel de Caumont Art Centre : https://www.caumont-centredart.com/
> Jacquemart-André Museum : https://www.musee-jacquemart-andre.com/
> Ephrussi de Rothschild Villa : https://www.villa-ephrussi.com/
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Can I cancel my order?
Before shipping, you can cancel your order, you just have to contact us using the "Contact us" form, indicating your order number.
Any order sent cannot be canceled. You will have to wait to receive your order and then return it to us for reimbursement.
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My order is a gift : can I send it to another receiver? Can you remove the invoice from the package?
Of course, you must first register another delivery address on your customer account, which will be that of your receiver. The invoice is not attached in the package, it can however be downloaded from your customer account.
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What are the forms of payment accepted ?
The accepted payments are: Credit card, Visa, Mastercard and American Express.
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How are the shipping costs calculated ?
The shipping costs are defined according to the weight of your package and your destination.
We apply the annual tariff schedules of La Poste, no margin or profit is created on shipping costs.
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What is 3D secure?
This system (also called Verified by Visa or Secure code) was invented to avoid CNP (Card No Present) type fraud, i.e. fraudulent payments by bank card without the actual presence of the card (credit card numbers). card stolen, for example). This authentication system helps enhance security when shopping online. At the time of payment, your bank verifies the identity of the cardholder before validating the transaction.
In practice, you will always enter your card number, expiration and cryptogram, but after entering this information, you will be redirected to your bank's site which will ask you for this additional information.
During a 3DSecure payment, when you are on your bank's website, the latter will ask you for information that only you are supposed to know, proving that you are the owner of the card. Each bank is free to choose its means of authentication (password, date of birth, code sent by SMS, etc.).